Latin America
& the Caribbean

Contact Us

Frequently Asked Questions

Frequently Questions 

About Us 

About Avis LAC
Forms of Payment
Age Requirements for Renters

Avis Car Sales

What is Avis Car Sales?
Where can I buy a car from Avis?
Why buy a car from Avis?

Avis Profile

What is an AWD Number (Avis Worldwide Discount Number)?
Avis Wizard Number questions? Answers here...
Can reservations be made if the credit card in profile is expired?
How to change details in My Avis profile

Claims & Accident

In case of damage or accident while driving an Avis vehicle
What is the typical timeline for processing a damage claim?

Customer Service

How can I get a copy of my receipt from a recent rental?
I forgot to turn in my car keys. What do I do?
Lost keys? Need Fuel? Avis 24/7 Roadside Assistance
I forgot something in my car; does Avis have a lost and found?
Is available in different languages?
How do I opt in or out of email campaigns?
Am I responsible for parking tickets and traffic violations?
Can I buy an Avis gift certificate?

Equipment Options & Special Requirements

Optional Equipment
Optional Services
Avis Cares® for Customers with Disabilities
Bereavement Travel

Miles Points Programs & Promotions

Frequent Traveler Miles & Points
What is Avis TripIt Service and how do I enroll?
Is there a Frequent Flyer Tax Recovery Surcharge?
Does Avis have a loyalty program?
Does Avis have any special promotions?
How do I Request a Preferred Membership Card?

Protections & Coverages

Automobile liability and property damage policies
Insurance options offered by Avis
Can I change protections/coverages on my Preferred profile?
Am I required to purchase the coverages/protections Avis offers?
Can I purchase Group Insurance from Avis?

Rental Locations & Vehicles

Answers to common Rental Policy questions
Avis Vehicles
Avis Location Services
Does Avis offer Airport Maps and Driving Directions?
Does Avis sell cars?
Does Avis rent trucks?
Avis Licensee and Agency Opportunities
What happens if I have a car out on rent that gets recalled?

Rental Policies

Smoking policy
Pet Policy
One way rental
Cross Border Rentals

Requirements for Renting

Avis accepted Forms of Identification
Forms of Payment
Age Requirements for Renters


Rental Policies, Terms and Conditions
Discounts, Rates and Mileage
How to View, Modify or Cancel on
Can travel agents book Avis through Global Distribution Systems?
What is the No Show Fee "NSF" policy for Avis?
Cancellation Policy

We enhance your experience on our website through the use of cookies. Keep browsing or click 'Accept' if you agree with our Privacy and Cookie Policies.

By closing the banner with the X button, you are consenting to the use of cookies on your device or browser.
icon Manage Cookies

Cookies are small text files that websites use to enhance the user experience.

According to the law, we can store cookies on your device only if they are essential for the functioning of this site. However, for any other type of cookies, we need your explicit permission. Strictly necessary cookies are managed in accordance with the relevant legislation, while preference and marketing cookies are regulated under the General Data Protection Regulation (GDPR) in the European Union and under the Brazilian General Data Protection Law (LGPD) in Brazil, along with other applicable laws.

For further details on who we are, how to contact us, and how we process personal data, please refer to our Privacy Policy.

This site uses different categories of cookies. At any time, you can modify or withdraw your consent. Please note that blocking some types of cookies may affect your experience on the site and the services we can offer.

Necessary Cookies:

These cookies are essential for the proper functioning of the website. They activate basic functions such as page navigation and access to secure areas.

Preference Cookies:

Preference cookies allow the website to remember information that alters how it behaves or appears, such as your preferred language or region. They enhance the functionality and customization of the site. They may be set by us or third parties whose services we have included on our pages. If you do not allow these cookies, some of our services may not function properly.