Avis LAC
Latin America
& the Caribbean

Contact Us

Frequently Asked Questions
Forms of Payment

  • Avis does not require a deposit to reserve a car. However, an Avis honored charge card must be presented at the time of rental. Acceptable charge cards are as follows:

    Avis Charge Card
    American Express
    AT&T Capital
    China Union Pay
    Diner's Club International
    GE Capital

    Split Billing Option:
    Avis also offers a split billing payment option which provides billing flexibility. Customers may split their rental charges on two separate credit/debit cards. In addition, corporate customers have the ability to charge counter products, optional services that are not covered as a company expense to a personal credit card. Customers who wish to split their rental charges on two separate credit/debit cards can choose to split the rental charges by one of the following ways:

    • Dollar Amount
    • Rental Days
    • Services
    • Rental Days & Services.

    "Pay Now" Online Reservations:
    For more details, please click here.

    Please note: Credit and debit cards used to pay online may not be acceptable at certain locations. Please check the terms and conditions on your reservation confirmation to be sure of acceptable cards at the location where you are picking up your rental. The credit or debit card presented at the counter must be identical to the one used to make the "Pay Now" reservation.

    Debit Card Policies
    Most U.S. locations accept bank debit cards with the Visa or MasterCard logo as credit identification at the time of rental if you are at least 25 years of age. In most cases, U.S. locations will perform a credit check for debit card renters to determine credit worthiness at the time of rental. The renter must meet Avis' minimum criteria in order to rent. Currently, at all U.S. and Canada locations, debit cards are not acceptable as credit identification at the time of rental for all makes and models identified in the Avis Signature Series and for certain other premium vehicles. Debit cards are also not acceptable as credit identification at the time of rental at locations in the Metropolitan NY Tri-State area, Hartford, CT, Philadelphia area, Mississippi or Louisiana locations as well as other locations across the country. Canada locations do not accept bank debit cards as a form of credit identification. Debit Cards are acceptable for payment at the completion of your rental.

    Also be advised that some Avis locations do not accept debit cards as a form of payment. Upon paying your rental with a Debit Card, Avis will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole discretion to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE. When the rental is over we will process the reversal but the bank may take time to post it back to the account.

    If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges.
    Avis is not responsible for any returned checks or over-drafts based on this policy.
    This policy applies to both U.S. residents and foreign renters. Positive identification in addition to your driver's license may be required.
    In the United States, debit or check cards can be used at the end of the rental for payment of rental charges. For acceptable credit identification and payment methods in countries outside of the U.S., please search for the specific location's Terms and Conditions.
    Note: Prepaid debit/gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid debit/gift cards are accepted at time of return only.

Age Requirements for Renters

  • Avis rents to customers between the ages of 21-24 with an Avis-honored credit card and valid driver's license. At the time of reservation, we will automatically apply an additional $27-per-day underage surcharge in the U.S. and $35 per day in Canada for drivers 21-24. If you have any questions about underage driving restrictions, please contact Avis prior to your arrival at the rental counter.


    In New York State, the minimum age to rent is 18 with a $52-per-day surcharge for renters age 18-20 and a $35-per-day underage surcharge for renters age 21-24.

    Michigan, will continue its minimum rental age of 18 with a $41-per-day surcharge for customers between the ages of 18-20 and a $28-per-day surcharge for customers between the ages of 21-24.

    In Quebec, the minimum age to rent car groups A, B, C, D & E is 21 with an under age fee of $20 per day for renters age 21-24. For all other car groups, the minimum age is 25.

    In Saskatchewan, the minimum age is 18. No underage fee applies.

    Government Personnel (civilian or military) minimum age policy is as follows:

    For Personnel (FEMA, U.S. Postal Dept., Navy and Army) not using the Government Leisure Pass, minimum age is
    * 18 years (No underage surcharge will apply) with Government Travel or Purchase order
    * 21 years (No underage surcharge will apply) without Travel or Purchase order

    When using the Government Leisure Pass the renter is subject to underage fees as specified by the renting location.

    Renters between the ages of 21-24 may not rent vehicles in the following car classes:

    • Full-Size SUVs
    • Luxury
    • Minivans
    • Passenger Vans
    • Premium SUVs
    • Signature Series

Frequently Questions

Avis Car Sales

What is Avis Car Sales?
Where can I buy a car from Avis?
Why buy a car from Avis?

Avis Profile

What is an AWD Number (Avis Worldwide Discount Number)?
Avis Wizard Number questions? Answers here...
Can reservations be made if the credit card in profile is expired?
How to change details in My Avis profile

Claims & Accident

In case of damage or accident while driving an Avis vehicle
What is the typical timeline for processing a damage claim?

Customer Service

How can I get a copy of my receipt from a recent rental?
I forgot to turn in my car keys. What do I do?
Lost keys? Need Fuel? Avis 24/7 Roadside Assistance
I forgot something in my car; does Avis have a lost and found?
Is Avis.com available in different languages?
How do I opt in or out of email campaigns?
Am I responsible for parking tickets and traffic violations?
Can I buy an Avis gift certificate?

Equipment Options & Special Requirements

Optional Equipment
Optional Services
Avis Cares® for Customers with Disabilities
Bereavement Travel

Miles Points Programs & Promotions

Frequent Traveler Miles & Points
What is Avis TripIt Service and how do I enroll?
Is there a Frequent Flyer Tax Recovery Surcharge?
Does Avis have a loyalty program?
Does Avis have any special promotions?
How do I Request a Preferred Membership Card?

Protections & Coverages

Automobile liability and property damage policies
Insurance options offered by Avis
Can I change protections/coverages on my Preferred profile?
Am I required to purchase the coverages/protections Avis offers?
Can I purchase Group Insurance from Avis?

Rental Locations & Vehicles

Answers to common Rental Policy questions
Avis Vehicles
Avis Location Services
Does Avis offer Airport Maps and Driving Directions?
Does Avis sell cars?
Does Avis rent trucks?
Avis Licensee and Agency Opportunities
What happens if I have a car out on rent that gets recalled?

Rental Policies

Smoking policy
Pet Policy
One way rental
Cross Border Rentals

Requirements for Renting

Avis accepted Forms of Identification
Forms of Payment
Age Requirements for Renters


Rental Policies, Terms and Conditions
Discounts, Rates and Mileage
How to View, Modify or Cancel on Avis.com
Can travel agents book Avis through Global Distribution Systems?
What is the No Show Fee "NSF" policy for Avis?
Cancellation Policy